As a hospitality business owner in Sydney, you have a responsibility to ensure the safety and well-being of your patrons. One way to do this is by employing RSA-certified staff. RSA in Sydney stands for Responsible Service of Alcohol, and it is a mandatory certification in Sydney for anyone who serves alcohol in a licensed venue. Here are five benefits of employing staff with this certification for your hospitality business.

Compliance with the law

In Sydney, it is illegal to serve alcohol without an RSA certification. By employing certified people, you ensure that your business is compliant with the law. This will help you avoid fines and legal trouble, which could damage your business’s reputation.

Improved customer experience

RSA-certified people are trained to serve alcohol responsibly. They know how to identify when a patron has had too much to drink and can intervene before the situation escalates. This ensures a safer and more enjoyable experience for your customers.

Reduced risk of accidents

Alcohol can impair judgment and coordination, leading to accidents and injuries. People with certification are trained to identify potential hazards and take steps to prevent accidents. This includes ensuring that patrons do not become intoxicated and ensuring that they leave the venue safely.

Better staff morale

RSA certification is not just about serving alcohol responsibly. It also covers a range of topics related to customer service and venue management. By hiring a staff that possesses this certification, you show that you are committed to providing a high standard of service. This can improve staff morale and lead to better job satisfaction.

Competitive advantage

In Sydney’s competitive hospitality industry, it pays to stand out from the crowd. Employing such people with training and certification can give you a competitive advantage by demonstrating your commitment to responsible service. This can attract customers who value safety and responsibility, giving you an edge over your competitors.

In addition to RSA certification, it is also important to ensure that your staff hold an RCG certification if you offer gambling services in your venue. RCG in Sydney is for anyone who works in a gambling-related role.

Conclusion:

Employing RSA-certified staff can bring numerous benefits to your hospitality business in Sydney. It ensures compliance with the law, improves customer experience, reduces the risk of accidents, boosts staff morale, and gives you a competitive advantage. If you haven’t already, consider investing in RSA in Sydney for your staff to take your business to the next level.